Privacy Policy

VEYNIA respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how VEYNIA collects, uses, stores and protects information when you visit our website, contact us, submit an enquiry, use our services, participate in our community or otherwise interact with VEYNIA.

For the purposes of applicable Indian data protection and privacy laws, VEYNIA may act as the entity determining the purpose and means for processing personal data that you provide to us.

By using the VEYNIA website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain that consent in the manner required by law.

Depending on how you interact with VEYNIA, we may collect the following information.

Information you provide directly

When you contact us or use our enquiry forms, this may include:

• Your name
• Email address
• Phone number
• Information contained in your message
• Your responses to questions about your movement or fitness goals
• Information you voluntarily provide when communicating with us

Our Begin Your Journey form currently asks for your name, email address, phone number and an optional message.

Please do not provide medical records, highly sensitive personal information or information about another person unless it is genuinely necessary and you are authorised to provide it.

Information relating to fitness and wellness

If you voluntarily provide information relating to your fitness, movement, wellbeing, pregnancy, postpartum experience, menstrual cycle, menopause, injuries or other personal circumstances, we may process that information only for the purpose for which you provide it and as permitted by applicable law.

You should only provide information that you are comfortable sharing.

VEYNIA does not require you to disclose health information merely to browse the website or read the Journal.

Technical information

When you visit our website, certain technical information may be collected automatically by our hosting, security, analytics or other technical service providers.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Technical information relating to website performance and security

The exact information collected depends on the services and technologies used on the website.

We may use information collected through VEYNIA for purposes including:

• Responding to enquiries
• Understanding where you are in your fitness or movement journey
• Providing requested services
• Communicating with you about services you have requested
• Managing consultations, assessments and bookings
• Improving our website and services
• Maintaining website security
• Preventing misuse, fraud or unauthorised activity
• Sending service related communications
• Sending marketing communications where permitted and where required consent has been obtained
• Maintaining business and legal records
• Complying with applicable legal obligations

We will not use your personal information for unrelated purposes without a lawful basis or appropriate consent where required.

Where processing of your personal data is based on consent, you may withdraw that consent subject to applicable law and any legitimate consequences of withdrawal.

Withdrawal of consent will not affect processing that has already occurred lawfully before the withdrawal.

Where the law permits processing for another lawful purpose, withdrawal of consent may not require us to stop every form of processing.

VEYNIA does not sell your personal information.

We may share information with service providers who help us operate our business, website and services.

These may include providers supporting:

• Website hosting
• Website security
• Email communication
• Form processing
• Customer relationship management
• Payment processing
• Website analytics
• Communication services
• Scheduling and booking
• Cloud storage
• Technical infrastructure

Where appropriate, these providers may process personal information on our behalf.

We may also disclose information where required by applicable law, legal process, governmental authority or to protect the rights, safety and security of VEYNIA, our users or others.

Where payments are accepted through third party payment providers, payment information may be processed directly by the relevant payment service provider.

VEYNIA may receive transaction related information such as:

• Payment status
• Transaction reference
• Amount paid
• Date of payment
• Information necessary to identify the transaction

We do not intend to store complete card numbers, CVV numbers, UPI PINs, banking passwords or similar payment credentials on our own systems.

Payment information is subject to the privacy policy and terms of the relevant payment provider.

VEYNIA may use cookies or similar technologies necessary to operate, secure and improve the website.

Cookies may be used for purposes such as:

• Remembering preferences
• Website functionality
• Security
• Understanding website usage
• Measuring performance

Where required by applicable law, appropriate notice or consent mechanisms will be provided.

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for providing services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations or protecting our legitimate interests, subject to applicable law.

The appropriate retention period may differ depending on the nature of the information and the purpose for which it was collected.

When information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise dispose of it securely.

VEYNIA takes reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary sensitive information through ordinary website forms, email or messaging platforms.

Subject to applicable law, you may have rights relating to your personal data, including rights concerning:

• Access to information about processing
• Correction of inaccurate or incomplete information
• Updating information
• Withdrawal of consent where processing is based on consent
• Deletion of personal data where applicable
• Grievance redressal
• Nomination of another individual to exercise applicable rights in certain circumstances

The exact scope and manner of exercising these rights will depend on the provisions of applicable law that are in force at the relevant time.

To make a privacy related request, contact us using the details provided below.

VEYNIA's website and services are primarily intended for adults.

We do not knowingly seek to collect personal data from children for independent participation in VEYNIA services without appropriate involvement or consent of a parent or lawful guardian where required by law.

If you believe that a child has provided personal information to VEYNIA in circumstances where this was not appropriate, please contact us.

Our website may contain links to websites, applications or services operated by third parties.

These third parties have their own privacy policies and terms.

VEYNIA is not responsible for the privacy practices, security or content of third party websites.

We encourage you to review the relevant privacy policies before providing information to those services.

VEYNIA may operate or participate in platforms such as Instagram, WhatsApp or other third party community platforms.

Information shared on those platforms may be subject to the privacy policies and terms of the relevant platform.

If you choose to participate in a VEYNIA community hosted on a third party platform, information shared within that platform may be visible to other participants depending on the platform and the settings of the community.

Please do not share another person's personal information, photographs, messages or experiences without appropriate permission.

Some service providers used by VEYNIA may operate infrastructure or process information outside India.

Where personal information is transferred or processed outside India, VEYNIA will take steps required by applicable Indian law.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised Last updated date.

If you have a question, concern or complaint regarding privacy or the handling of your personal information, please contact:

VEYNIA

Email: ashish@protrainrathome.in

Grievance contact

Email: ashish@protrainrathome.in